Help / FAQ
About the Store
What kind of fabrics do you use?
Each of the fabrics that we use has been carefully chosen and tested to ensure that it is most appropriate for professional work wear in today’s offices. Based on the designs, we have used several fabrics including organic fabrics such as cottons or soft polyester with or without lycra. All our fabrics are soft to the feel and smooth against the skin.Where are your products manufactured?
We are proud that all our garments are made in India. Our design team is located in Mumbai and our fabrics are sourced from around the world to provide you the right outfit in the right fabric.Do you have a store that I can visit?
What sizes do you offer?
Our clothing comes in sizes UK 4 (US 0 / XXS) to UK 24 (US 20 or 6XL). Check out our size guide for more details on our sizing and fit.
Shipping
Do you offer free shipping?
We ship all over India. We offer free shipping on all orders above INR 1999. We charge a minimal shipping charge of INR 50 for all other orders.When will my order get here?
Your garment will be dispatched to you within 10-12 days of placing the order. Once we ship it, we will provide you a tracking number, and you should be able to track it while it's in transit. It typically takes between 1-3 days to be delivered to your doorstep once we ship it.Covid-19 Update: Our Usual Dispatch timelines are now stretched.
We will try to dispatch your garment within 12-15 working days. However, we are working at lower capacity due to regulations on office and factory occupancy.
Please note that due to aftereffects of the Covid-19 pandemic, delivery timelines are further being delayed by the third party logistics providers (sometimes taking more than 10 days on ground).
We sincerely appreciate your patience during these times.
I need something urgently. Can I get it fast?
Yes absolutely. Your special requests are special. We may be able to accommodate your special requests for urgent deliveries. Do give us a call and we can help you with that.
Returns and Exchanges
What’s your return and exchange policy?
All items are returnable. Up to 15 days from purchase. No questions asked! Yes you heard it right!How do I return something?
It's very simple. Place your Return Request here. You will need to know your Order Number. Just ship the garment back to us. And the full amount of your purchase will be refunded to your original payment method. Free Reverse Pickups for customers in Mumbai.How do I exchange something?
Again this is easy. Place you request here. Just ship the garment back to us and we will take care of the rest. Free Reverse Pickups for customers in MumbaiWhen will I receive my refund?
As soon as your garment has been received by us, we will process your refund. It takes approximately 5-7 days for the banks to reflect the credit.
Any other questions? Just email us at team@intermod.in or fill out the form here and we will get right back to you.